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January 27, 2006
When Your Customer Is On Hold...
One of our very good clients, Genesys www.genesyslab.com develops and sells contact center software -- technology that helps businesses improve the customer experience whether they interact via phone, Web, or other means. Working with Genesys reminds me that there are opportunities to improve relationships with customers at literally every point of interaction.
Or in some cases damage those relationships, as was the case this week when I was put on hold by a company who decided it'd be a good idea for me to listen to Carly Simon's "You're So Vain" while waiting for an answer to my question.
So, here's my "top-5" list of all-time worst songs to have a customer listen to while on hold. Feel free to share yours as well...
1. "Big Shot" by Billy Joel
2. "We're Not Gonna Take It" by Twisted Sister
3. "Fat-Bottom Girls" by Queen
4. "I Don't Care Anymore" by Phil Collins/Genesys
5. Anything by Lionel Ritchie
P.S. -- No shock, but there is a Web site featuring the top all-time breakup songs -- check it out at http://breakup-songs.com
Posted by Matt Kucharski at January 27, 2006 8:50 AM
Comments
In a special sub-category for law offices, may I suggest "D-I-V-O-R-C-E" by Tammy Wynette?
Posted by: Sarah Voigt at January 30, 2006 3:12 PM